FAQ
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While Vitality is not primary care, it definitely knows the value of primary care. Vitality is specialized care that works with you and your primary care provider to help you achieve optimal wellness. We are not available for same-day emergency appointments.

Vitality’s holistic approach to medicine frequently goes unrecognized by insurance companies. Because our focus is on your wellness, not an insurance company’s bottom line, we do not participate in any insurance networks. We will give you an itemized receipt which is typically sufficient for HSA and Flexible Spending Accounts.

Yes, you may opt to have an outside source that accepts insurance run your lab work for you. We are happy to provide you with a lab order for this process. Please note that we have worked diligently to negotiate competitive lab rates and are able to draw the Vitality Baseline Panel in the office. Patients are typically billed up to $3000 for this panel when run through their insurance at a lab or hospital. It is important that you check with your insurance company to see what labs they will cover if you have them drawn at a lab/hospital.

As a fully functioning medical practice, Vitality does accept HSA cards. Please talk to your Health Savings Account Manager about any coverage questions.

Please allow 2-3 days for our office to process any prescription refill request. Requests can be sent through your patient portal, through our HIPPA compliant texting service or by calling our office. To text or call each office, use the following phone numbers: Mansfield: 419.989.4342 Columbus: 614.717.1767

You deserve the very best. To assist you in financing your treatment, we offer Care Credit.